Legal

Terms and conditions

The terms for using tariffs.help.

Last updated: 1 August 2026

These terms and conditions (“Terms”) govern your use of tariffs.help, a cloud-based software-as-a-service (SaaS) platform for customs code classification, provided by Golden Planet ApS (“we”, “us”, “our”).

By creating an account or using our service, you agree to be bound by these Terms.

1. Important: disclaimer for customs codes

IMPORTANT: READ THIS SECTION CAREFULLY

tariffs.help provides automated suggestions for customs codes (HS, Harmonized System) based on the product data you provide. These suggestions are generated by our classification technology, developed specifically for customs classification.

1.1 Your obligations

All customs code suggestions provided by tariffs.help are for guidance only and should be considered as suggestions, not as final classifications.
You are solely responsible for verifying, validating, and making the final decision on which customs code to apply to your products.
You are obligated to ensure that the customs code used is correct according to applicable customs and tax legislation in the relevant jurisdictions.

1.2 Our limitation of liability

We assume no liability for consequences, losses, damages, fines, delays, or other costs that may arise from the use of the customs code suggestions we provide.
We do not guarantee that the suggested customs codes are correct, complete, or up-to-date.
We assume no responsibility for any errors, inaccuracies, or outdated information in our customs code database.

1.3 Recommendations

We strongly recommend that you:

Consult a professional customs broker or customs expert
Verify all customs code suggestions with the relevant customs authorities
Stay updated with changes in customs legislation
Document your decision-making process for customs classification

2. Service description

tariffs.help is a SaaS platform that offers:

Automated customs code classification: suggestions for customs codes based on product descriptions
Bulk import: upload of product lists via Excel or CSV
API access: integration with your webshop or ERP system
Multilingual support: classification in Danish, English, and German
Updated database: regular synchronisation with EU customs regulations

3. Account creation and access

3.1 Account requirements

To use tariffs.help, you must:

Be at least 18 years old
Provide accurate and complete information during registration
Maintain the security of your account and password
Immediately notify us of any unauthorised use of your account

3.2 Business accounts

If you register on behalf of a company or organisation:

You warrant that you have the authority to bind the company to these Terms
Both you and the company are bound by these Terms

3.3 Account security

You are responsible for:

All activity on your account
Maintaining the confidentiality of your login credentials
Immediately notifying us of any suspected security breach

4. Subscription and payment

4.1 Price plans

We offer different subscription plans with varying features and prices. Current prices can be found on our website under Pricing.

4.2 Payment terms

Subscriptions are billed in advance for each billing period (monthly or annually)
Payments are processed via secure third-party payment providers
All prices are stated exclusive of VAT, unless otherwise specified
We accept credit cards and other payment methods as indicated at checkout

4.3 Renewal and termination

Subscriptions renew automatically unless terminated
You can terminate your subscription at any time, effective at the end of the current billing period
In accordance with the EU Data Act, you have the right to terminate with a maximum of two months’ notice
No refunds for unused time after termination

4.4 Free trial period

New accounts start with a one-time allowance of classifications and a limited period with the full product:

The trial is limited to once per person and company; a repeat signup does not receive a new trial or a new allowance
No payment card is required, and you are never converted to a paid plan or charged automatically
When the trial period ends, your account continues on the free tier with whatever remains of your one-time allowance, and everything you have produced stays readable and exportable (see section 4.6)

4.5 Non-payment

In case of non-payment, we reserve the right to:

Suspend your access to the service
Charge fees for late payments
Terminate your account after 30 days

4.6 Classifications are consumed digital content

The classifications you get from tariffs.help are digital content that is delivered and consumed as you use it:

A classification is delivered the moment our system produces a suggested customs code for your product, and the allowance it uses is spent at that same moment
Spent classifications cannot be returned or refunded, including if you later delete the product, change the code yourself, downgrade, or terminate your subscription
Where a right of withdrawal applies to you, you ask us to begin delivery immediately, and that right ends for classifications that have already been delivered
The codes you have already produced remain yours: you keep read access to them and can export them at any time, whatever the state of your plan

4.7 Price changes

We may change our prices from time to time:

A price change takes effect from your next billing period or renewal, never during a period you have already paid for
We give you at least 30 days’ notice of a price increase by email before it applies to you
If you do not accept the new price, you can terminate your subscription with effect before the change applies
Periods you have already paid for and classifications you have already purchased are not affected by a price change

5. Data processing and privacy

5.1 Data protection

Your use of tariffs.help is also subject to our Privacy policy, which describes how we collect, use, and protect your personal data.

5.2 Your data

You retain all rights to the data you upload to tariffs.help
We process your data solely to provide the service
We never sell your data to third parties
You can export or delete your data at any time

5.3 GDPR compliance

We fully comply with the EU General Data Protection Regulation (GDPR). See our Privacy policy for details on your rights.

6. Data portability and switching providers

In accordance with the EU Data Act (Regulation (EU) 2023/2854):

6.1 Data export

You have the right to export all your data in a structured, commonly used, and machine-readable format.

6.2 Switching providers

We will remove all contractual and technical barriers to switching providers
The transition period may not exceed 30 days
We will ensure the secure transfer of all your data and digital assets
No additional fees for data export or assistance with switching providers

6.3 Assistance with switching

We offer reasonable assistance with:

Exporting your data
Technical support during the transition period
Documentation of data formats

7. Intellectual property rights

7.1 Our rights

The tariffs.help platform, including all software, design, text, graphics, and other content, is protected by copyright and other intellectual property rights. These rights belong to Golden Planet ApS or our licensors.

7.2 Limited license

We grant you a limited, non-exclusive, non-transferable license to use tariffs.help in accordance with these Terms.

You may not:

Copy, modify, or distribute our software
Reverse engineer or decompile the platform
Remove copyright notices or other proprietary rights
Use the platform to develop competing products

7.3 User-generated content

Product descriptions and data that you upload remain your property. However, you grant us a license to process this data to provide the service.

8. Acceptable use

You agree not to:

Use the service for illegal purposes or in violation of applicable law
Upload malicious files, viruses, or other harmful code
Attempt to gain unauthorised access to our systems or other users’ accounts
Use bots, scrapers, or automated tools without prior permission
Misuse the API or overload our systems
Resell or redistribute the service without written permission
Share your account or login information with third parties
Use the service to infringe on the intellectual property rights of others

Violation of these rules may result in immediate termination of your account.

9. Service guarantees and uptime

9.1 Availability

We strive to maintain high uptime and availability, but we do not guarantee that the service will be available 100% of the time.

9.2 Scheduled maintenance

We reserve the right to perform scheduled maintenance and updates. We will attempt to provide advance notice for major maintenance work.

9.3 No warranty

The service is provided “as is” and “as available” without warranties of any kind, either express or implied.

We do not guarantee:

That the service will meet your specific requirements
That the service will be error-free or uninterrupted
That results obtained through the service will be accurate or reliable

10. Limitation of liability

10.1 Liability for damages

To the extent permitted by applicable law:

Our total liability to you is limited to the amount you have paid to us in the last 12 months
We are not liable for indirect, incidental, special, or consequential damages
We are not liable for loss of profit, data, goodwill, or other intangible losses

10.2 Exceptions

The limitations of liability do not apply to:

Damages caused by gross negligence or wilful misconduct
Personal injury or death
Obligations that cannot be excluded by law

11. Indemnification

You agree to indemnify Golden Planet ApS, our directors, employees, and partners from claims, losses, or damages (including attorney fees) arising from:

Your use of tariffs.help
Your violation of these Terms
Your infringement of third-party rights
Your use of customs code suggestions without sufficient verification

12. Termination

12.1 Termination by you

You can terminate your account at any time by:

Logging into your account and following the termination procedure
Contacting our customer support at support@tariffs.help

You can also cancel your agreement at any time, without logging in, using our cancellation form, which is linked from the footer of every page.

12.2 Termination by us

We may terminate or suspend your account immediately if:

You violate these Terms
You fail to pay amounts due
We are obligated to do so by law
We discontinue the service

We may also terminate your agreement without cause with 30 days’ notice. In that case your access continues through the notice period, we refund a proportional share of prepaid, unused subscription time and any purchased classifications you have not spent, and the data-export window in section 12.3 still applies. Classifications already spent are consumed digital content and are not refunded (section 4.6).

12.3 Effect of termination

Upon termination:

Your access to the service will cease immediately (at the end of the notice period, when we terminate without cause)
You have 30 days to export your data
We may delete your data after 30 days
You remain responsible for any amounts due

13. Changes to Terms

13.1 Right to changes

We reserve the right to change these Terms at any time.

13.2 Notice of changes

We will notify you of significant changes at least 30 days in advance via email or notification within the platform
Minor changes take effect immediately upon publication
Your continued use of the service after the changes constitutes acceptance of the new Terms

13.3 Rejection of changes

If you do not accept changes, you must terminate your account before the new Terms take effect.

14. Dispute resolution

14.1 Governing law

These Terms are governed by Danish law.

14.2 Negotiation

Disputes shall first be sought to be resolved amicably through direct negotiation.

14.3 Jurisdiction

If negotiation fails, the courts in Kolding, Denmark have exclusive jurisdiction.

14.4 EU consumers

If you are a consumer in the EU, you have the right to use the EU’s online dispute resolution platform: https://ec.europa.eu/consumers/odr

15. Miscellaneous provisions

15.1 Entire agreement

These Terms, together with our Privacy policy, constitute the entire agreement between you and Golden Planet ApS.

15.2 Partial invalidity

If any provision of these Terms is invalid or unenforceable, the remaining provisions will remain in effect.

15.3 No waiver

Our failure to enforce any right or provision does not constitute a waiver of that right.

15.4 Assignment

You may not assign your rights under these Terms without our prior written consent. We may freely assign our rights.

15.5 Force majeure

We are not responsible for delays or failure to perform due to circumstances beyond our reasonable control.

16. Contact information

If you have questions about these Terms and conditions, you can contact us:

Golden Planet ApS
Dalbygade 40 A
6000 Kolding
Denmark

CVR number: DK26991714

E-mail: legal@tariffs.help
Phone: +45 51900694
Support: support@tariffs.help

We strive to respond to all inquiries within 48 hours.